Preguntas frecuentes

Welcome to the Sublake FAQ page. Here you’ll find answers to the most common questions about our products, orders, shipping, returns, and more.

Orders

Q1: How do I place an order?
Placing an order at Sublake is simple. Browse our products, select your favorite items, and add them to your cart. When you’re ready, proceed to checkout and fill in your shipping and payment details to complete the purchase.

Q3: I didn’t receive a confirmation email. What should I do?
Please check your spam or junk folder. If you still can’t find it, reach out to us  with your name and the email address used for the order.

Shipping

Q4: What shipping options are available?
We offer Standard and Express Shipping. Delivery times and shipping costs are displayed at checkout based on your location.

Q5: Do you ship internationally?
Yes, we ship to selected countries worldwide. International shipping costs and delivery times will vary depending on your destination.

Q6: How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number and link to track your package in real time.

Returns & Refunds

Q7: What is your return policy?
We accept returns within 30 days of the delivery date. Items must be unused, in their original packaging, and accompanied by a proof of purchase. For full details, please visit our Return Policy page.

Q8: How long does it take to receive my refund?
After receiving and inspecting your return, we will process your refund within 10 business days. The time it takes for the refunded amount to appear in your account depends on your bank or credit card provider.

Products

Q9: Are your products covered by warranty?
Yes, many of our products come with a limited warranty. Warranty details are specified on each product page.

Q10: Are the product descriptions accurate?
We make every effort to provide accurate descriptions and images of our products. However, slight variations may occur. If you have any questions before purchasing, feel free to contact us.

Account & Payments

Q11: What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

Q12: Is my payment information secure?
Yes, your payment details are fully encrypted and securely processed through trusted payment gateways to ensure your privacy and protection.

Contact Us

Q13: How can I reach customer service?
For any inquiries, please contact us  Our team responds within 24 hours on business days.